Question 1

What's included in a GrowViaSphere membership?

Accepted Answer

Every tier includes fitness-floor and class access. Work + Wellness and above add co-working access and meeting-room hours, and Founder Access adds a dedicated desk plus personal-training sessions. See the Membership & Pricing page for a full comparison.

Question 2

Can I switch tiers after joining?

Accepted Answer

Yes — you can upgrade at any time and it takes effect immediately with a prorated charge for the rest of the billing cycle. Downgrades take effect from your next billing date.

Question 3

How does billing work?

Accepted Answer

Individual memberships are billed monthly to the card on file. Corporate Team plans are invoiced with GST to the company on agreed terms — talk to us on the Corporate Partnerships page for details.

Question 4

Do you offer annual plans?

Accepted Answer

Not yet at launch — all individual plans are month-to-month so you're never locked in. Annual pricing is on our roadmap.

Question 5

Can I bring a guest?

Accepted Answer

Wellness Only and Work + Wellness members get one guest pass per month; Founder Access members get two. Additional guest visits can be purchased as a day pass.

Question 6

How do I cancel or pause my membership?

Accepted Answer

You can pause or cancel from your account dashboard with no cancellation fee — cancellations take effect at the end of your current billing cycle. See our Refund & Cancellation Policy for full terms.

Question 7

Is there a minimum commitment period?

Accepted Answer

No — all individual memberships are month-to-month. Corporate Team agreements follow the term set out in your company's contract.

Question 8

How does the Corporate Team plan work?

Accepted Answer

We provision bulk seats across fitness, co-working, and meeting rooms for your team, consolidate billing into a single GST invoice, and assign a dedicated account manager. Pricing is volume-based — request a quote on the Corporate Partnerships page.

Question 9

Can employees use it as a wellness benefit alongside their own membership needs?

Accepted Answer

Yes — most corporate clients position it as a flexible wellness-and-workspace benefit that employees can use for fitness, focused work time, or client meetings, all under one company account.

Question 10

Is there a day pass for people who aren't ready to join?

Accepted Answer

Yes — the Day Pass tier gives one-time access to the fitness floor, co-working desks, and café for a flat rate, so you can try the space before committing to a monthly plan. See the Membership & Pricing page for the current rate.

Question 11

Is parking available on-site?

Accepted Answer

Yes — on-site basement parking is available for members and guests, and the centre is a short walk from the nearest metro station. Full directions are on the Locations page.

Question 12

What are your operating hours?

Accepted Answer

The centre is open Monday–Friday, 6:00 AM–10:00 PM, and Saturday–Sunday, 7:00 AM–8:00 PM. Café hours run slightly shorter than facility hours — see the Café & Nutrition page for details.

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